01Customer Support & Channels
We are dedicated to providing responsive and transparent support to all players and data subjects. For inquiries regarding gameplay, account recovery, bug disclosures, or reward redemptions:
- Primary Support Email: metic.apps@gmail.com
- Standard Response Time: We endeavor to respond to all consumer inquiries within forty-eight (48) business hours.
- Required Information: When emailing support, please state your registered email address and in-app Player UUID (found under Profile → User Details) to enable prompt identity verification.
02Frequently Asked Questions (FAQ)
Q: How long does gift card delivery take?
Most digital reward redemptions are audited and processed within 48 business hours. If an account is flagged for security analysis (e.g., VPN usage or ad-watch discrepancies), the review may take up to 30 business days pursuant to our Reward Program Rules. Once issued, codes appear in the in-app "My Rewards" tab.
Q: Is Mining Rewards real cryptocurrency mining?
NO. Mining Rewards is strictly an interactive simulation game. No real cryptocurrency (Bitcoin, Ethereum, etc.) is mined, and your phone hardware is never utilized for computational blockchain hashing. MRC is an in-game closed-loop simulation currency.
Q: Can I use a VPN or proxy while playing?
NO. The use of VPNs, residential proxies, emulators, or location-spoofing tools strictly violates our Terms of Use. Accounts attempting to circumvent regional advertising or reward availability will be penalized and may face permanent balance forfeiture.
Q: How do I enable Two-Factor Authentication (2FA)?
In the App, navigate to Profile → Security → Two-Factor Authentication. You can activate Email 2FA (one-time hashed passcodes) or pair an authenticator app (Google Authenticator, Authy).
Q: How do I appeal an account suspension or strike?
If you believe your account was flagged in error, submit an appeal to metic.apps@gmail.com within 30 days of the action. A human compliance officer will review your audit logs and respond within 15 business days.
Q: How do Ad Boosts work?
Watching a rewarded ad grants a +10 MH/s hashrate boost lasting 24 hours. Ads are served in blocks of 5 — after each block, a 10-minute cooldown applies before the next block becomes available (a new slot refills every 20 minutes). You can watch up to 50 ads per day, with each boost stacking on top of your active boosts. Ad boosting is the primary free-to-play progression path.
Q: How does the Referral Program work?
Share your unique referral code. When a friend signs up and applies your code, both of you receive a permanent +10 MH/s hashrate boost instantly. In addition, you earn a 5% commission on every mining block reward your referred friend contributes — for as long as they remain active. Referral codes are one-use and self-referral is prohibited.
Q: What are Mining Parts and Device Upgrades?
Each rewarded ad you watch has a 50% chance to drop a bonus part. Parts come in 5 types (GPU, CPU, MOBO, PSU, RAM) and 3 rarities: Rare (72%), Epic (27%), Legendary (1%). Collect enough parts and spend MRC to upgrade your mining device to the next level — each upgrade permanently increases your device's hashrate multiplier. Parts can also be purchased individually (100–3,500 MRC) or in Packs (Rare/Epic/Legendary) from the in-app Shop.
03Data Subject Rights (DSR) Requests
We respect your privacy rights under GDPR, KVKK, CCPA, LGPD, and international privacy laws. You may exercise the following rights directly:
3.1 Self-Service Data Portability (JSON Export)
You can instantly export a complete copy of your personal data, gameplay statistics, and consent audit records in structured JSON format by opening the App and selecting Profile → Security → Export My Data. Export archives are encrypted and retained for seven (7) days before automatic purge (Job 52).
3.2 Formal DSR Submissions via Email
To submit a formal request for data access, rectification, restriction of processing, or objection, email metic.apps@gmail.com with the subject line "Data Subject Rights Request". We fulfill DSR requests within thirty (30) calendar days free of charge.
04Account Deletion Walkthrough
You maintain complete control over your player account. You may initiate complete erasure at any time:
- In-App Self-Service: Open the App → Navigate to Profile → User Details → Delete Account → Confirm deletion.
- Web-Based Instructions: If you cannot access the mobile application, review our dedicated Account Deletion Guide.
- 30-Day Statutory Grace Period: Deletion requests enter a thirty (30) day cooling-off period. Logging into your account during this window automatically cancels deletion. After 30 days, your profile, authentication credentials, and virtual balances are permanently and irreversibly destroyed via automated cron jobs (Job 51).
05Entity & Operational Details
- Operating Entity: Metic Apps (Mert Verdi)
- Principal Place of Business: Izmir, Republic of Turkey
- Official Support: metic.apps@gmail.com
- Operational Timezone: Turkey Time (TRT / UTC+3)